Car Insurance

I have to write and give props to my new car insurance company. When I moved to the fabulous, sun-ridden LA, another person I work with told me to go to AAA to register my car. I had to take their insurance to get registered there. There is nothing like a not-for-profit company when it comes to insurance.

When Buck met his demise at the hands of my Audi SUV, I did what was instructed and called the insurance company twenty-five minutes after the accident. Jan was on the phone without the usual punching of numbers and waiting.

“Hi, this is Jan. Have you had an accident?”

“Yes, I have,” I said, my voice shaking.

“Are you ok? You sound shaken up. Do you want me to call anyone?”

Huh? Insurance company? Not so much.

The long and the short of it is that I was given one person, Colette, who is assigned to walk me through my entire case. She has emailed me promptly almost every day since the accident. She told me not to worry. They will pay for everything except my deductible. She found the dealership hundreds of miles from Richview and made sure the insurance company pays for the towing. She actually called me later Saturday afternoon to make sure I was ok after it happened.

I was telling someone about it and they said they were sure that AAA farms out their insurance to other companies. I don’t care what they do.

My stepsister lost her 23-year-old son a few years ago when he had an accident on a dirt road in his car. She called GEICO. I will spare you the most painful details, but the bottom line is that when she called to get the insurance straightened out, they kept telling her that unless she had the paperwork or her son could come in, they couldn’t help her. No matter how many times to how many people she said he was gone, they just kept coming back with the same refrain. She said it was the most painful part of the entire experience.

So, in light of the insurance horror stories of old, I thank AAA insurance and urge you all to go non-profit for your car insurance. I only wish they had AAA for health. I would sign up for that as well.